If you're an avid Genshin Impact mobile player, you may have encountered the frustrating "Failed to Connect - Network Error" message. This error can be a real buzzkill, especially when you're in the middle of an intense gaming session. However, with some knowledge and patience, you can easily fix this issue and get back to playing your favorite game. This article will provide valuable insights on resolving the "Failed to Connect - Network Error" for Genshin Impact Mobile.

Check the Ping to Genshin Impact Servers

While playing Genshin Impact, you can preview your current latency to the server on the top right of your screen. If your ping exceeds 100ms, you will have to change your server location and make a few changes to your settings.

Set Date & Time Settings to Automatic

Completely exit Genshin Impact mobile and open up your native settings application. On iOS devices, tap on General and then on Date & Time. Ensure your device sets the time automatically, so enable the Set Automatically option.

Disable VPN Connection

When using the automatic time option, you should also disable your VPN service if you use one. This can be done in your settings as well. Back in your main settings, disable this VPN option while trying to launch Genshin Impact the next time.

Enable Mobile Data

Scroll down to your Genshin Impact Settings and ensure the Mobile Data option is enabled.

iPhone Settings > Genshin Impact > Mobile Data

Check Genshin Impact Server Status

You can try to re-launch Genshin Impact. If the network connection error persists, then you should ensure that you are using a reliable network connection and that the Genshin Impact servers are operational.

Open up your favorite browser and search for Genshin Impact server status or click here to preview the Genshin Impact server status page. On this page, you can preview the game's server outage reports in the last 24 hours. Below, you can see whether these reports relate to the Genshin Impact website or the actual game. You should also make use of the Live Outage Map. This will allow you to see where these reports are coming from.

Test Network Connection

If the server seems to be operational, then use a speed testing site or application, such as Speedtest. This will give you an average latency, upload and download speed for your connection. If your ping is higher than 100ms, or you have an unstable download speed, you should consider using a different network connection to play Genshin Impact on your mobile device. To further improve your network connection, you can restart your router or modem if you haven’t done this in a while.

Test internet speed on your mobile device

Update Genshin Impact

In your AppStore or Google PlayStore, look up Genshin Impact. This will show you if the application is current, which could otherwise prevent you from playing the game.

Restart Device

Restart your mobile device in case you haven’t done this in a while. This will restart some services and processes and, in a lot of cases fix the network connection error for Genshin Impact.

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