Genshin Impact has taken the gaming world by storm with its stunning graphics, intriguing storyline, and captivating gameplay. However, nothing spoils the gaming experience like network lag, high ping, and packet loss. These issues can disrupt the flow of the game, causing frustration for players. Fortunately, there are solutions to fix these problems and return to enjoying the game. In this article, we will explore various methods and techniques to resolve network lag, high ping, and packet loss issues in Genshin Impact.

Verify the Genshin Impact Server Status

If you are experiencing high server-side latency, the problem may not be related to your network connection, but to the server you are playing on. Make sure the servers are working properly by visiting this page.

1 genshin impact server status.jpg — Genshin Impact outages reported

Test your Network Connection

Click here to test your connection. Using Speed-Test services to preview the approximate up- & download speed of your connection and the latency to their server can help a lot in figuring out if network-related issues are caused by your connection or by the server you’re trying to connect to. On www.speedtest.net, ensure your latency (ping) averages below 100 ms. A connection with high latency will induce packet loss to the server and will in turn, create lag and rubberbanding while in-game

Use an ethernet cable to connect to your PC to improve your network connection. In case you are forced to use a wireless connection, then make sure to restart your router (or modem) if you haven’t done this in a while and reduce the number of devices connected to the same network.

Test your internet speed to the closest server

End Network-Intensive Processes

Access your Resource Monitor by opening up your Task Manager. Right-click your taskbar to open up your task manager. Under Performance select Open Resource Monitor. On the new resource monitor window, open the Network tab, where you must open the Processes with network activity. After a few seconds, you will see every process using your network connection on your system. This might be your browser running in the background, steam, or a download bottlenecking your connection. We suggest you only end the processes you know won't break your operating system. In the tab below, you can preview your network utilization in percentage.

Resource Monitor > Network > Processes with Network Activity

Windows Command Prompt

Open up your command prompt by searching for CMD in your taskbar search. The following two commands will help you test and improve your latency and packet loss if your connection induces any.

ping google.com

This command will check your latency and packet loss to Google’s servers. You can also ping another server, but the ping google.com command has become somewhat of a benchmark in recent years.

ipconfig /flushdns

This command will reset your network connection by flushing its DNS resolver cache. This command will help improve your latency issues.

Change DNS Server Addresses

Network-related issues can be caused by your DNS server address connection. In this step, we will change it, as it should help many users with network problems.

Use the shortcut Windows Key + R, and in the dialogue box, enter Control and hit enter. This will open up your control center. From there, navigate to Network & Internet, Network & Sharing Center, and here select your connection. Navigate to Properties, and lastly, double-click the Internet Protocol Version 4, as you can preview on the screenshot below. Select to Use the following DNS server addresses option, and as your preferred DNS server, use: 8.8.8.8. As your alternate DNS server, use: 8.8.4.4

Other Causes for Network Lag in Genshin Impact

Malware & Other Applications

We suggest removing malware and preventing applications from running that could use up your available resources or change your game files. For example, Discord, CCleaner, Adobe applications, Shadowplay, and OBS.

Verify Connection to ISP

In case you still experience latency or lag issues, then make sure to verify your connection to your Internet Service Provider. For example, you can troubleshoot this step by changing your connection to your hotspot.

Delete Temporary Files

If you have issues loading maps or downloading other content, then make sure to delete your temporary files. Search for %temp% in your taskbar search to open up your temporary files folder. You can safely delete everything in the folder; some files might remain so leave them there. This can help you reduce some clutter on your hard drive.