How To Refund Games on Epic Games - Easy Guide

Introduction

Sometimes, you may need to refund a game on the Epic Games platform. This guide will walk you through the steps to request a refund, ensuring you understand the conditions and process clearly. Whether reconsidering a recent purchase or exploring your options, this guide is here to help.

How to Request a Game Refund on Epic Games

  • Launch Epic Games Launcher: Open the Epic Games Launcher on your PC.

  • Access Account Settings: Click your profile icon in the top right corner and select 'Account'.

  • Navigate to Transactions: In the account settings, go to the 'Transactions' tab.

  • Review Purchases: Look through your list of game purchases to find the game you want to refund.

  • Check Refund Eligibility: Ensure the game has been played for less than two hours to be eligible for a refund.

  • Request Refund: Click on the game you want to refund and select the 'Request a Refund' option.

epic account settings

Access Epic Games account settings

Selecting a Refund Reason and Checking Status

  • Specify Refund Reason: Choose a reason for your refund request from the provided options. This feedback helps Epic Games improve their services.

  • Confirm Refund Request: Confirm your request to initiate the refund process.

  • Track Refund Status: Monitor the progress of your refund in the 'Transactions' tab within your account settings.

epic transactions

Epic Games transactions

By following these steps, you can easily request a refund for your game on the Epic Games platform and keep track of its status.

  • You can request a refund for any game on Epic Games if you have played it for less than two hours and if the purchase was made within the last 14 days.

  • The time to receive a refund varies depending on the payment method but typically occurs promptly after the refund request is processed by Epic Games.

  • If you accidentally purchased a game, you can immediately initiate a refund as long as the game meets the refund policy criteria (played less than two hours and purchased within 14 days).

  • Refunds are typically available for the original purchaser only. If a game was gifted to you, the person who bought the game must request the refund.

  • Deleting the Epic Games Launcher does not affect your refund request. Refunds are processed based on your account's transaction history, not the software on your PC.

 
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